Urban Utilities response to COVID-19

As the COVID-19 situation continues to evolve, our priority is the health and wellbeing of our customers, communities and employees. During this challenging time, we’re focused on continuing to provide safe and reliable water and sewerage services for our 1.5 million customers.

As an essential service provider, we recognise the important role we play in our communities in supporting public health and the local economy. It is a responsibility we take seriously, and we’re working hard behind the scenes to continue delivering our usual high-quality service levels.

We have enacted our business resilience plans and have contingencies in place to ensure we’re well prepared to manage and respond to these rapidly changing circumstances.  We want to reassure developers and industry that we are focussed on our commitment to keeping your applications moving, as well as other potential measures to support the development industry and economy at this time. We will continue to communicate on matters important to you.

If you would like to know more about our COVID-19 business response, including details about the security of drinking and wastewater services, please visit the Urban Utilities website