Staying connected during COVID-19

Our partners nbn have provided an update on capacity and delivery to new developments.

nbn is actively working with government stakeholders and retailers within the telecommunications industry to keep Australians connected and productive through this crisis, ensuring they do everything possible to optimise the nbn network to support the increase in residential use.

Working from home

Capacity planning for increased use

nbn advises that data carriage on the network has increased by around 5 – 6 per cent over the last few days as customers have increasingly started to work from home. The nbn is performing well, and they have not seen or experienced any significant traffic congestion on the network.

From Monday, nbn waived charges for additional capacity of up to 40 per cent to Retail Service Providers (RSPs) – a measure that will remain in place for at least three months to help them support Australian residential and business nbn customers. The additional capacity pricing relief will apply to all fixed line, fixed wireless and satellite nbn technologies.

They are also encouraging customers to contact their internet retailer to understand how their current plan would support their home working needs.

Network roll out to new developments and support

With the rollout of the national broadband network more than 90 per cent complete, the vast majority of Australians already have access to fast, reliable, secure broadband.

And while it’s still unclear how the Australian greenfield market might be impacted, nbn’s executive team will continue to meet regularly to ensure the ongoing operation and maintenance of a secure and resilient broadband network, while best supporting our customers across the development industry as the situation unfolds.

For new developments, at this stage builds will continue, but will proceed with process changes that have been developed to assist with reducing the likelihood of COVID-19 transmission for our team and delivery partners.

nbn will keep in touch with customers who have projects in flight to keep them informed. If circumstances occur that may impact nbn’s ability to access sites or cause delays, nbn encourages you to contact their account team so you can work together to address those circumstances on a case by case basis.

They will continue to provide updates as the situation progresses and more information becomes available, and encourage you to reach out with any questions.